Refund Policy

Last updated: 14 September 2026

This Refund Policy explains how billing, cancellations, and refunds work for Howseen AI ("Howseen", "we", "us") at howseen.ai and app.howseen.ai (the "Service"). It applies to every paid subscription unless a separate written agreement says otherwise.

Subscriptions and billing

Howseen is a recurring subscription. You choose a monthly or annual plan and pay in advance for each billing period through our payment processor, Stripe. Your subscription renews automatically at the end of each period until you cancel.

Cancel anytime

You can cancel your subscription at any time from your billing settings or by emailing raphael@orayasystem.fr. When you cancel:

Your plan stays active until the end of the period you already paid for.
You are not charged again after that period.
We do not charge a cancellation fee.

14-day cooling-off period (consumers)

If you subscribe as a consumer in the EU, you have a legal right to withdraw within 14 days of your purchase. Because Howseen is a digital service delivered immediately, by starting to use the Service during this period you ask us to begin at once and acknowledge that your withdrawal right ends once the service has been fully performed.

In practice, if you are a consumer and you request a refund within 14 days of your first payment and have made little or no use of the Service, we will refund that payment in full. If you have already used the Service meaningfully during the period, we may deduct an amount proportionate to what you have used.

Monthly plans

Monthly payments are for a service delivered continuously during the month. After the 14-day window above (which applies to your first payment only), monthly payments are generally non-refundable, but you keep access until the end of the current month and will not be billed again once you cancel.

Annual plans

Annual plans are billed once for twelve months at a discount. Outside the 14-day cooling-off period, annual payments are non-refundable and we do not provide pro-rata refunds for unused time. You keep full access until the end of your annual term.

Exceptional refunds

We want the Service to work for you. If you were charged in error, charged twice, or a serious technical fault prevented you from using the Service and we could not resolve it, contact us and we will review a refund in good faith on a case-by-case basis.

How to request a refund

Email raphael@orayasystem.fr from the address on your account, with your account email and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned to your original payment method through Stripe; the time it takes to appear depends on your bank.

Chargebacks

If you have a billing concern, please contact us first, we can almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to suspension of your account while the dispute is investigated.

Changes

We may update this policy; material changes will be reflected by the "Last updated" date above and apply to purchases made after that date.

Howseen AI · Raphaël Aubry (micro-entreprise), 128 rue La Boétie, 75008 Paris, France · raphael@orayasystem.fr · Terms of Service · Privacy Policy · Cookie Policy