From Paris
128 rue La Boétie, 75008 Paris, France
Last updated: 15 October 2026
This Refund Policy explains how billing, cancellations, and refunds work for Howseen AI ("Howseen", "we", "us") at howseen.ai and app.howseen.ai (the "Service"). It applies to every paid subscription unless a separate written agreement says otherwise.
Howseen is a recurring subscription. You choose a monthly or annual plan and pay in advance for each billing period through our payment processor, Stripe. Your subscription renews automatically at the end of each period until you cancel: we don't ask for confirmation before charging the card on file, so make sure you cancel before a renewal date if you don't want it.
If a renewal charge fails (expired card, insufficient funds, bank decline), we do not retry it ourselves: Stripe automatically retries the same card on its own schedule, for up to about two weeks. During that time your access is paused until a payment succeeds, and we email you to ask you to update your card. If every retry fails, the subscription is canceled for non-payment and the service stops; this is not treated as our error and does not entitle you to a refund of payments already made.
The 3-day free trial needs a payment method but charges nothing: cancel before the end of day 3 and you pay nothing. If you cancel during the trial, it ends immediately. If you do not cancel, your subscription starts automatically and the plan you chose is charged; we email you at least 24 hours before that first charge, with the exact date, the plan and a one-click cancel link. From that first payment, the rules below apply.
That reminder email is how we meet our duty to tell you before charging you. If it was delivered and you simply did not act on it, forgetting to cancel is not a billing error on our side and is not, by itself, grounds for a refund of the first payment; the 90-day protection below still applies as written.
You can cancel your subscription at any time from your account settings (through the Stripe billing portal) or by emailing raphael@howseen.ai. When you cancel:
Monthly payments are for a service delivered continuously during the month and are non-refundable, but you keep access until the end of the current month and will not be billed again once you cancel.
Annual plans are billed once for twelve months at a discount. Outside the 90-day guarantee below, annual payments are non-refundable and we do not provide pro-rata refunds for unused time. You keep full access until the end of your annual term.
Every new annual Howseen subscription comes with 90-day protection: if your AI visibility does not improve during your first 90 days, we refund you in full. This guarantee applies on top of, and takes precedence over, the monthly and annual rules above.
We want the Service to work for you. If you were charged in error, charged twice, or a serious technical fault prevented you from using the Service and we could not resolve it, contact us and we will review a refund in good faith on a case-by-case basis.
Email raphael@howseen.ai from the address on your account, with your account email and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned to your original payment method through Stripe; the time it takes to appear depends on your bank.
If you have a billing concern, please contact us first, we can almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to suspension of your account while the dispute is investigated.
We may update this policy; material changes will be reflected by the "Last updated" date above and apply to purchases made after that date.
Howseen AI · Raphaël Aubry (micro-entreprise), 128 rue La Boétie, 75008 Paris, France · raphael@howseen.ai · Terms of Service · Privacy Policy · Cookie Policy
From Paris
128 rue La Boétie, 75008 Paris, France