From Paris
128 rue La Boétie, 75008 Paris, France
Last updated: 5 October 2026
This Refund Policy explains how billing, cancellations, and refunds work for Howseen AI ("Howseen", "we", "us") at howseen.ai and app.howseen.ai (the "Service"). It applies to every paid subscription unless a separate written agreement says otherwise.
Howseen is a recurring subscription. You choose a monthly or annual plan and pay in advance for each billing period through our payment processor, Stripe. Your subscription renews automatically at the end of each period until you cancel.
The free AI visibility report needs no payment method, so there is nothing to refund. The 3-day free trial needs a payment method but charges nothing: cancel before the end of day 3 and you pay nothing. If you cancel during the trial, it ends immediately. If you do not cancel, your subscription starts and the plan you chose is charged; we email you before that first charge. From that first payment, the rules below apply.
You can cancel your subscription at any time from your account settings (through the Stripe billing portal) or by emailing raphael@howseen.ai. When you cancel:
In practice, if you are a consumer and you request a refund within 14 days of your first payment and have made little or no use of the Service, we will refund that payment in full. If you have already used the Service meaningfully during the period, we may deduct an amount proportionate to what you have used.
Monthly payments are for a service delivered continuously during the month. After the 14-day window above (which applies to your first payment only), monthly payments are generally non-refundable, but you keep access until the end of the current month and will not be billed again once you cancel.
Annual plans are billed once for twelve months at a discount. Outside the 14-day cooling-off period, annual payments are non-refundable and we do not provide pro-rata refunds for unused time. You keep full access until the end of your annual term.
Every new annual Howseen subscription comes with 90-day protection: if your AI visibility does not improve during your first 90 days, we refund you in full. This guarantee applies on top of, and takes precedence over, the monthly and annual rules above.
We want the Service to work for you. If you were charged in error, charged twice, or a serious technical fault prevented you from using the Service and we could not resolve it, contact us and we will review a refund in good faith on a case-by-case basis.
Email raphael@howseen.ai from the address on your account, with your account email and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned to your original payment method through Stripe; the time it takes to appear depends on your bank.
If you have a billing concern, please contact us first, we can almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to suspension of your account while the dispute is investigated.
We may update this policy; material changes will be reflected by the "Last updated" date above and apply to purchases made after that date.
Howseen AI · Raphaël Aubry (micro-entreprise), 128 rue La Boétie, 75008 Paris, France · raphael@howseen.ai · Terms of Service · Privacy Policy · Cookie Policy
From Paris
128 rue La Boétie, 75008 Paris, France